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Yelow Tea

STORE POLICY

At Healing Hills, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING AND DELIVERY

How We Do It

You will be receiving your parcel on any day of the week unless there is a public holiday in India. You will receive the parcel within a 7 day time frame or 10 days at the most. In case you wish for an express delivery with items meant for urgent gifting solutions, please message us on +91-9800808164 and you may place an order directly with us.

RETURNS AND REFUNDS

How It Works

Return

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Which Products are not eligible for Returns?

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Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-

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  1. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;

  2. If the product has been tampered with;

  3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;

  4. If it is mentioned on the product detail page that the product is non-returnable;

  5. Any accessories/freebies supplied with the product are missing;

  6. The product is without original packing and accessories/freebies;

  7. If the product is damaged due to misuse;

 

After your return request is processed, we will pick up the return items as per the following timelines:

  1. For Local Cities*: Within 24-48 hours from the time of approval of return request.

  2. For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.

 

Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.

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Refunds (If Applicable)
 

When can I expect the amount to be refunded?

 

Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalized after completion of verification. Once the pick-up is completed and the product is verified by our team, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.

 

Refund will be initiated only post successful verification of the products. Please note that the verification process may take:

  1. For Local Cities*: 48 hours from the time of pick up from your location.

  2. For Other Cities: 8-10 business days from the date of pick up from your location.:

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